Your Questions. Answered.
What can we help you with?
Click on a category below or use the search bar to find answers quickly.
Frequently Asked Questions
Click on a question to view the answer. You can also use the search bar or category filters above.
No answers matched that search. Try a different word, or ask us directly.
Getting Started
2 QuestionsYou can order through our online shopping experience for eligible products, customize products through our Design Studio, or request a quote for larger, more complex, or specialized projects.
Upload your design, choose your product, sizes and quantities, and pick a printing technique — our online customizer walks you through it in a couple of minutes. Prefer to talk it through first? Reach out and our team will help you get a quote.
Ordering & Minimums
1 QuestionNo minimums, ever. Order a single custom hoodie or a run of 10,000 team jerseys — you'll get the same quality and pricing structure either way, with volume discounts kicking in as your order grows.
Pricing & Quotes
1 QuestionYes — the more you order, the more you save. Discounts scale automatically as your quantity goes up, whether you're ordering for a team, event, fundraiser or business.
Artwork & Design
2 QuestionsWe accept PNG, JPG, SVG, PDF, HEIC and TIFF files. For the sharpest print quality, high-resolution PNG or vector (SVG/PDF) files work best. If your file isn't print-ready, our team will reach out to help clean it up.
Yes. Every order includes a digital mockup for your approval before production starts — usually within an hour of your upload. Nothing goes to print until you say go.
Printing Methods
1 QuestionWe print using DTG (Direct-to-Garment) for vibrant full-colour designs, DTF (Direct-to-Film) for durability across almost any fabric, and embroidery for a premium stitched finish on hats, polos and jackets. Not sure which is right for your project? We'll recommend the best option when you upload your artwork.
Turnaround Time
1 QuestionMost orders ship same-day or next-day, depending on order size and printing method. Larger bulk orders typically take 3–5 business days. Need it faster? Ask about our Rush Order Service to jump the queue.
Delivery & Shipping
2 QuestionsWe offer fast local delivery across Toronto, North York, Scarborough, Etobicoke, Mississauga, Brampton, Vaughan, Markham, Pickering, Ajax, Whitby and the rest of the GTA — plus reliable shipping across Canada.
Yes — in-store pickup is available in addition to local delivery and Canada-wide shipping.
Quality & Production
1 QuestionEvery order is inspected for quality before it leaves our facility. If something isn't right, contact us and we'll make it right — that's our guarantee.
